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Issue with Dell

Discussion in 'Technology & Gaming' started by Hashtag55, Jan 22, 2022.

  1. Hashtag55

    Hashtag55 Aka Andy-gers1
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    When I turn on my computer, the power button illuminates as it should.. I can hear the battery running, but the screen remains black.

    I've tried googling it, but all the steps I've been recommended to take, doesn't work.

    Any help would be appreciated, thanks.
     
  2. StretfordEnd

    StretfordEnd Fools can be kings
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    A lot more info required mate.

    Is it a laptop or a desktop with a separate monitor? Is it a totally black screen or the POST screen? How old? What OS?
     
  3. scunnymadandy

    scunnymadandy Alfreton 14-0 Sheff Wed

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    Have you tried putting it in a bowl of rice?
     
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  4. Scott Chegg

    Scott Chegg Registered User

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    Buy a new one.
     
  5. upper90

    upper90 Registered User

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    Are you able to open it in safe mode?
     
  6. Red_In_Florida

    Red_In_Florida Registered User

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    Hello have you tried turning it off and on again?
     
  7. Hashtag55

    Hashtag55 Aka Andy-gers1
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    No, the screen won't turn on.
     
  8. upper90

    upper90 Registered User

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    Hmm. Maybe try to use an hdmi cable to connect it to a TV and see if you can see the screen then.
     
  9. PorkchopExpress

    PorkchopExpress The Blackfish

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    And if that doesn't work try a different cable in case the issue is the cable itself.
     
  10. mattledud

    mattledud Band

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    And if that doesn’t work, buy a new TV.
     
  11. Dez

    Dez Likely to cause offence.

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    What model is it?
     
  12. Hashtag55

    Hashtag55 Aka Andy-gers1
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    Altitude
     
  13. Dez

    Dez Likely to cause offence.

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    Have you opened it up to check on the inside?

    I had some issues with my XPS before Christmas, it turns out the latitude & XPS share the same faulty hinge which eventually cracks and displaces the charging port & a few other bits, which caused some issue with the SSD and the screen wouldn't come on despite the charging port being resolved. In the end, I resolved it by loosening the screws around it, giving it a jiggle and screwing it back down.
     
  14. Pagnell

    Pagnell MISERABLE C**T

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    Try a different HDMI/VGA cable. Try a different monitor/screen. If you have onboard graphics, bypass your graphics card and try plugging the monitor into the onboard VGA/HDMI port.
     
  15. The Doc

    The Doc Registered User

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    Go to the pub.
     
  16. StretfordEnd

    StretfordEnd Fools can be kings
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  17. Pagnell

    Pagnell MISERABLE C**T

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    It's a laptop? Shine a torch on the screen and see if there is an image. The backlight might have gone.
     
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